Orders & Returns
Can I change or cancel my order?
You can change or cancel your order within 2 hours of placing it. Contact [email protected] right away with your order number. After 2 hours your order may already be processing and can't be changed.
What is your return policy?
Every order is backed by our Sweat Satisfaction Guarantee. Not happy within 30 days of purchase? Contact [email protected] and we'll issue a refund, even if the product is opened or used. No need to send it back.
Can I exchange a product?
We don't offer direct exchanges. Place a new order for the product you want. If you're not happy with the original, our Sweat Satisfaction Guarantee covers a refund within 30 days of purchase, no return needed.
What if I entered the wrong shipping address?
Contact [email protected] as soon as possible. If your order has not shipped, we may be able to update it.
Items are missing from my package. What do I do?
Check your shipping confirmation first, since some orders ship in more than one box. If an item isn't on its way, email [email protected] with your order number and what's missing, and we'll ship it right out at no cost.
My item arrived damaged. What do I do?
Sorry it showed up that way. Email [email protected] within 7 days of delivery with your order number and photos of the product and packaging. We'll send a replacement or a refund. No need to send it back.
How long does a refund take?
Once your refund is approved, we send it to your original payment method within 10 business days. Your bank may take a few extra days to show it. If it's been more than 15 business days, email [email protected] and we'll look into it.