Use Onside

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Sorry it showed up that way. Email support@useonside.com within 7 days of delivery with your order number and photos of the product and packaging. We'll send a replacement or a refund. No need to send it back.

My item arrived damaged. What do I do?

Orders & Returns

What is Onside?

Why choose Onside?

What's never in your products?

What scents do you offer?

Do you offer discounts when I buy more?

About Onside

Can I buy directly from this site?

Where do you ship?

How long does shipping take?

Do you offer free shipping?

My package says delivered, but I didn't get it. What do I do?

What if my order is lost in transit?

Why hasn't my tracking updated?

Do you offer expedited shipping?

Do you ship to APO/FPO military addresses?

Ordering & Shipping

Are your formulas safe for sensitive skin?

Are you cruelty-free?

Can I layer Onside products?

What ingredients are in your products?

What is the shelf life of your products?

Where can I buy Onside in stores?

Which scent should I start with?

How do I use Onside products?

Do you have travel or trial sizes?

Do you offer samples?

Can women use Onside?

Are your products natural or organic?

Are your products vegan?

General

Scent Glossary: find your Onside scent

Scents

Are your deodorants aluminum-free?

How long does one deodorant last?

How do I remove deodorant marks from clothes?

If it's aluminum-free, will I still sweat?

Can my deodorant melt in the heat?

What's in Onside deodorant?

How do I apply it?

Is it baking soda-free?

Deodorant

What's in Onside body wash?

Why doesn't it lather like drugstore body wash?

Can I use it on my face or hair?

Body Wash

How is body spray different from cologne?

Can I spray it on my clothes?

Can I take it on a plane?

Body Spray

What's in Onside body cream?

When should I use it?

Can I use it on my face?

Body Cream

Is your shampoo and conditioner a 2-in-1?

What's in Onside shampoo and conditioner?

What scents does the Shampoo & Conditioner come in?

Can I use it every day?

Can I use it on my beard?

Shampoo

What's in the Onside face line?

What order do I use the face products in?

How often should I use the exfoliating wash?

Is the face line safe for sensitive skin?

Face

Product Information

Can I change or cancel my order?

What is your return policy?

Can I exchange a product?

What if I entered the wrong shipping address?

Items are missing from my package. What do I do?

How long does a refund take?

Which payment methods do you accept?

Why doesn't my discount code work?

Do you offer military, first responder, or medical discounts?

Do you sell gift cards?

Payments & Promotions

How do I track my order?

How do I get in touch?

How do I create an account or reset my password?

Account & Support

How does Subscribe & Save work?

Can I buy without subscribing?

How do I manage my subscription?

How do I change the products or scents in my subscription?

How do I skip or delay a delivery?

Can I add one-time items to my subscription order?

How do I update my shipping address or payment method?

How do I cancel my subscription? Are there fees?

I was charged for a subscription order I didn't want. What now?

Do subscription orders ship free?

Subscriptions

How can I partner with Onside as a creator or athlete?

Do you have an affiliate program?

I'm a member of the media. Who do I contact?

Can I sell Onside in my store?

Do you sponsor teams, events, or donate products?

Partnerships & Media

My item arrived damaged. What do I do?Updated 11 days ago